IT Production Support L2

This is a full‑time Production Support Engineer position based in Kuala Lumpur. As a Production Support Engineer at HCL Technologies Malaysia SDN BHD, you will be responsible for providing technical support and troubleshooting for the organization’s mission‑critical systems and applications.

Key Responsibilities

What you’ll be doing

• Support business operations area on functional issues raised on their areas by improving or performing system configurations in order to resolve them with the help of the necessary providers / vendors or IT teams.
• Proactively monitor and maintain the performance of MQ, FTP, and SQL systems to ensure high availability and optimal performance.
• Quickly identify, diagnose and resolve issues related to MQ, FTP, and SQL applications and infrastructure.
• Quality and support to solve technical incidents (minor and major incident) for infrastructure support and the related providers. All of it in acc...