IT Service and Support Engineer for Helpdesk

The Opportunity

Ready to level up your IT career?

We’re on the hunt for a driven, customer-obsessed Level 2 IT Support Engineer to join our fast-growing team supporting a UK-based Managed Service Provider.

This isn’t your average support role. You’ll be right in the middle of the action— solving real problems, supporting live environments, and playing a key role in onboarding and upgrading client systems.

If you thrive in a fast-paced environment, love solving complex technical challenges, and want to be part of a team that delivers real impact daily —this is for you.

What You’ll Be Doing

• Taking ownership of Level 2 escalations —diagnosing, troubleshooting, and resolving issues with confidence
• Managing ticket queues like a pro— meeting SLAs and keeping clients informed every step of the way
• Supporting the 1st Line team when it matters most (especially d...