IT Service Delivery Analyst

About The Role

At Alzheimer’s Society, we are here for everyone affected by dementia. We provide help and hope to people living with dementia today, while campaigning to create lasting change for the future.

Technology plays a vital role in enabling our mission. As Service Delivery Analyst, you will join our Technology team and help ensure our digital services are reliable, effective and continuously improving - enabling colleagues across the Society to deliver the best possible support for the people we serve.

This is an exciting opportunity for someone who enjoys working at the heart of IT operations, combining service management, stakeholder engagement, problem-solving and continuous improvement. You will play a key role in helping colleagues access the technology they need by supporting day‑to‑day service delivery, improving service performance, and ensuring users receive timely, clear and effective support.

Working closely with colleagues, e...