It service delivery manager - enterprise service operations

Our AVI IT Shared Services Division is the backbone of AVI’s operational efficiency. As a proud SAP house, we utilise world‑class ERP solutions to streamline operations and ensure seamless integration of technology across our businesses. The team is dedicated to maintaining robust systems and infrastructure, driving automation, improving processes, and safeguarding cybersecurity. By leveraging SAP and other cutting‑edge tools, IT empowers our teams to work smarter, innovate, and deliver exceptional results.

AVI IT Shared Services is seeking a seasoned Service Delivery leader to take accountability for the performance, stability and credibility of the enterprise Service Desk environment.

This is a senior operational leadership role, responsible for shaping how IT service delivery is experienced across the business. The role reports into the Infrastructure Executive and operates as the central authority for Service Desk performance, escalation management and servic...