IT Service Desk Manager — Lead, Optimize SLAs & ITIL

Getronics in Kuala Lumpur seeks an experienced IT Service Desk Team Manager to lead and manage the IT Service Desk team. The role involves ensuring high-quality service delivery and managing incident and request management.

The ideal candidate will possess strong leadership, technical knowledge, and a customer-focused mindset to maintain operational excellence and align with ITIL best practices.

The position also includes driving process improvements and engaging with various stakeholders to enhance service delivery.