IT Service Desk Specialist II — Frontline Tech Support

Hawthorne Gardening Co. is looking for an IT Service Desk Agent II based in Chetumal, Mexico. The ideal candidate will provide frontline technical support, requiring effective communication skills and proficiency in ServiceNow. This position demands a minimum of 2 years of experience in a similar role.

The agent will engage with users through various channels, address hardware and software issues, and manage service requests efficiently.