IT Service Desk Specialist

Phil-Data Business Systems · Makati, Metro Manila, Philippines

Location

Makati

Job Type

Full-time

Posted

June 06, 2026

Job Description

  Job description 
 Responsible for coordinating and managing the delivery of local on-site IT services, using a combination of local Fluor resources or Third Party vendor for all Fluor secondary sites worldwide when on-site resources are required to resolve IT issues or deliver IT requests.
  Roles and Responsibilities 
 Process work order and incident requests
 Act as an IT liaison to improve communication and customer satisfaction
 Respond to and perform second level troubleshooting, as necessary, of technical issues via phone, email or remote take-over
 Follow standard Service Desk procedures like ticket logging, administering Service Desk software or tools
 Escalate or redirect problems or requests to appropriate support groups.
 Handle and escalate high-severity tickets
 Document actions taken and resolution steps to keep users updated of the progress of the ticket Track incident and wor...
        

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