IT Service Desk Team Manager (m/f/x)

Luxair · Luxembourg, Luxembourg, Luxembourg

Location

Luxembourg

Job Type

Full-time

Posted

June 21, 2026

Job Description

For our department IT Service Deskwithin General Services, we are looking for a (an):
 
 IT Service Desk Team Manager (m/f/x)
 
 
Main duties:
Manage, plan and lead the dedicated staff, by giving clear instructions about planning, priorities and deadlines
Be responsible for the correct execution of the IT Customer Services activities, following strictly the defined rules, policies and procedures
Be responsible for the existence and correctness of all related documentations
Propose corporate compliant solutions based on user software and/or hardware requests
Increase and improve ITSM knowledgebase for IT support processes and end-user support articles
Actively participate in the IT Infrastructure management meetings, in order to define
department vision, strategy and activities and give necessary input during budget preparation
Participate in continuous improvement and write appropr...
        

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