Location
madrid
Job Type
Full-time
Posted
June 12, 2026
Job Description
Job Overview
As an IT Service Engineer at Celonis, you will be a vital part of our international IT Service Team, responsible for ensuring seamless IT operations across the company. You will play a critical role in troubleshooting, resolving, or escalating IT-related issues for Celonis employees globally, with a special focus on supporting our vibrant Madrid office. This is an excellent opportunity for an experienced IT professional with hands‑on expertise in both macOS and Windows environments who thrives in a fast‑paced, dynamic, and international workplace.
Key Responsibilities
- Act as the first point of contact for IT support requests from employees, resolving issues or escalating tickets as necessary.
- Provide hands‑on support for both macOS and Windows platforms, troubleshooting hardware, software, and network issues.
- Collaborate with the global IT Service Team to resolve technical issues via phone, email, or remote assist...