IT Service Management Specialist - ServiceNow

IT Service Management Specialist
Sydney | Hybrid | Permanent

We're working with a large, operationally complex organisation looking to bring in an ITSM Specialist to uplift service management maturity and drive consistency across IT services.

This role sits at the centre of IT operations - improving core ITIL processes, improving service visibility, and working closely with internal teams and vendors to ensure services are stable, well-governed, and continuously improving.

It suits someone who understands how ITSM works in practice - not just theory - and can bring structure, reporting, and accountability into a busy environment.

What you'll be doing

• Improve core ITSM processes (incident, request, change) across the business
• Drive consistency and governance across service delivery
• Work closely with service owners, project teams, and vendors to ensure alignment
• Build and maintain service reporting dashboards and insig...