IT Service Manager, Digital | Lisbon / Porto

Randstad operates in Portugal and worldwide as a leader in the field of human resources across various sectors of activity. The Digital division focuses exclusively on the IT sector, offering unique opportunities for professional development. We are looking for a Digital Markets Manager.

Lead a critical Digital Markets unit with a high impact on business retention and expansion, managing operations and service delivery for hundreds of corporate clients (B2B), focusing on pre-sales and operational delivery.

Responsibilities

• Operational leadership of 4 multidisciplinary teams (Support, Networks, Projects).
• Ensure efficient integration processes and SLA management focused on service management.
• 7 to 10 years of experience leading technical teams.
• Strong knowledge of B2B integrations and EDI (AS2, X400, XML/UBL, EDIFACT protocols).
• Degree in Engineering, IT, or Management.
• Experience with technical mapp...