IT Service Manager

As an IT Service Manager, you will be responsible for overseeing the day-to-day operations of our technical service teams, ensuring the highest level of service delivery to our clients. You will play a key role in managing customer relationships, leading technical support initiatives, and driving continuous improvement in service processes. Your leadership and technical expertise will be crucial in maintaining our reputation for excellence and customer satisfaction.
Key Responsibilities

• Manage and lead the technical service teams, providing guidance, mentorship, and support to team members


• Oversee the daily operations of the technical support departments, ensuring timely and effective resolution of client issues


• Develop and implement service processes, policies, and procedures to enhance efficiency and customer satisfaction


• Work closely with clients to understand their needs and ensure the delivery of tailored IT solutions<...