Location
Austin
Job Type
Full-time
Posted
June 15, 2026
Job Description
**Your opportunity**
The Infrastructure, Operations & Cloud (IO&C) organization provides technology solutions and support for Schwab employees, as well as supporting the external Schwab client experience. **The National Service Desk (NSD),** as part of IO&C, **provides front-line IT support services** for the Schwab workforce to report technology issues, restore service, and raise up issues to second-level support that cannot be resolved at first contact.
We are seeking an **IT Service Support Analyst** to provide level one support via phone and chat for the internal Schwab workforce. This includes managing incidents (service disruptions) and service requests (routine service-related tasks).
Workplace Flexibility Program (https://jobs.schwabjobs.com/workplace-flexibility) : We're proud to support our employees in a working approach that allows you to bring your best self to work – whether that’s in the office or remote.”
+ The NSD Service Suppo...
The Infrastructure, Operations & Cloud (IO&C) organization provides technology solutions and support for Schwab employees, as well as supporting the external Schwab client experience. **The National Service Desk (NSD),** as part of IO&C, **provides front-line IT support services** for the Schwab workforce to report technology issues, restore service, and raise up issues to second-level support that cannot be resolved at first contact.
We are seeking an **IT Service Support Analyst** to provide level one support via phone and chat for the internal Schwab workforce. This includes managing incidents (service disruptions) and service requests (routine service-related tasks).
Workplace Flexibility Program (https://jobs.schwabjobs.com/workplace-flexibility) : We're proud to support our employees in a working approach that allows you to bring your best self to work – whether that’s in the office or remote.”
+ The NSD Service Suppo...