IT Services, Support Analyst & Senior Support Analyst

IT Services, Support Analyst & Senior Support Analyst

Full-Time

• Manage and resolve IT Helpdesk logs and other application support in relations to application related issues.
• Maintain and standardize documentation related to production support.
• Perform data extraction and document according to standards required.
• Perform analysis on the IT Helpdesk log to prevent recurrence and to minimize the logs reported.
• Coordinates and supports user acceptance testing including post implementation activities when required.

Job requirement

• Degree in computer-related disciplines.
• Minimum 2-5 years relevant experience in insurance application support.
• Programming and Insurance operational exposure is an advantage.
• Technical aptitude and analytical skill.
• Proactive and committed to achieve objectives, service level and positive work attitude.
• Business f...