IT Site Support Engineer

Job Description Job ID#:

1137

Job Category:

Information Technology

Duration:

6-12 months

Technical Support & Incident Management


* Provide resolutions for corporate applications, hardware, and business group applications.
* Handle incident and service request queues, including ticket creation, categorization, prioritization, and assignment to appropriate support groups.
* Perform proactive follow-ups with customers to ensure timely resolution without requiring reminders.
* Deliver Level 2/3 support for PCs, printers, scanners, and phones when issues cannot be resolved remotely by the Service Desk.
* Diagnose and resolve issues related to PCs, laptops, network connectivity (VPN, wireless), Active Directory, security incidents, servers, and business applications.
* Perform PC/laptop imaging, configuration, and break/fix support.
* Fulfill IMAC (Install, Move, Add, Change) requests.
* Install, configure, and support p...