It Site Support Specialist Ii

POSITION SUMMARY
Provides support for hardware, software, network and system server, issues encountered by users using their personal computer, laptop, monitors, keyboards, printers, wireless scanners and printers, mobile devices, wifi access and other peripherals, etc.
Provide some L2/L3 system support for AE Infra (Server and Infra) when required.
RESPONSIBILITIES
Receives, responds to, troubleshoots, and corrects IT related technical problems from internal customers.
Tracks PC problems and resolves them in a prompt and courteous manner.
Logs, monitors, resolves and closes tickets in the Service Desk Tool.
Directs advanced technical problems to the appropriate resource when necessary via helpdesk platform.
Works on software installation, update, and configuration as directed by PC Coordinator(s).
Works on the installation, configuration, and placement of new PCs, as well as assisting with the PC roll-down process.
Works on the maintaining, c...