Location
calgary
Job Type
Full-time
Posted
June 04, 2026
Job Description
IT Solutions Analyst – Calgary Office
This role requires staff to always work onsite in the Calgary office.
Duties And Responsibilities
- Provide technical assistance and support for incoming service requests related to the firm’s computer systems, hardware, software, remote access, and mobile devices.
- Monitor service desk phone and ticket management queues, resolving and responding to all requests in a professional, confident, and courteous manner.
- Thoroughly document support requests using the service desk ticketing system – Service Now.
- Liaise with personnel to provide onsite support and set up Audio/Visual conferencing technology in boardrooms and coordinate local troubleshooting as required.
- Support meeting room and computer equipment moves and setup, as well as video/web‑conferencing platforms (Cisco Webex, MS Teams, and Zoom).
- Stay up to date with the firm’s policies, best practices, and busine...