IT Specialist

Summary Join the NIH Clinical Center and support the technology behind world-class biomedical research and patient care. As an Information Technology Specialist, you'll troubleshoot and maintain Windows, macOS, networking, and cybersecurity systems while supporting researchers and clinicians. This GS-11/12 career ladder position offers professional growth, telework flexibility, and the opportunity to make a meaningful impact on human health. Responsibilities Provide Tier 2/3 IT support for Windows, macOS, mobile devices, software applications, and peripheral equipment. Diagnose, troubleshoot, and resolve hardware, software, network, and security-related incidents. Install, configure, maintain, and upgrade desktop, laptop, and communication technologies. Administer user accounts, access permissions, password resets, and identity management processes. Monitor and maintain system performance, availability, and reliability across supported environments. Implement and enforce cybersecurity ...