IT Specialist (Service Desk/Helpdesk)

ReSource Pro is a global leader in insurance operations outsourcing, specializing in end-to-end insurance operations solutions. We are committed to driving success for leading insurance clients across North America and the UK. Established in 2025, our Malaysia office serves as a premium client-services and global-account-management hub, driving excellence in advanced insurance processing, quality assurance, and operational efficiency. This is a full time, permanent role.

In This Role, You Will Be...

1. Helpdesk Service Delivery

• Responsible for analyzing and diagnosing complex system failures to ensure efficient and prompt recovery of business operations.
• Establish and maintain a knowledge base to ensure structured reference for future issue resolutions.
• Deliver high-quality technical support for key business users. Collaborate closely with the IT team and other departments to ensure effective service delivery and continuous improvem...