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IT Support and Incident Management

Gainwell Technologies · Bengaluru, Karnataka, India

Location
Bengaluru
Job Type
Full-time
Posted
June 04, 2026

Job Description

Summary

The Response Team Member is essential in delivering prompt, coordinated, and effective actions in response to service disruptions or operational outages. This role involves evaluating the impact, implementing established response procedures, aiding restoration activities, quantifying and consolidating outage analytics, facilitating discussions and documenting issues with key stakeholders, and maintaining clear communication to reduce downtime and safeguard personnel, customers, and assets.

Your role in our mission


Incident Response & Assessment

  • Monitor, identify, and assess outages or service disruptions using established tools, alerts, and reports.

  • Perform initial incident triage to determine severity, scope, and required response actions.

  • Follow standardized incident response protocols to ensure consistent and timely action.
  • Continuously follow up with stakeholders until their statu...

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