IT Support Engineer / IT Administrator

Job Summary

We are looking for a skilled and proactive IT Support Engineer / IT Administrator to join our team. The ideal candidate will be responsible for managing the company's IT infrastructure, providing end-user support, ensuring network and system security, maintaining servers and cloud services, implementing cybersecurity measures, and ensuring business continuity through reliable backup and disaster recovery solutions. The successful candidate should be technically competent, customer-focused, and capable of working independently while managing multiple priorities in a fast-paced environment.

Key Responsibilities

IT Support & Helpdesk

• Provide Level 1, Level 2, and Level 3 technical support to end users.
• Install, configure, troubleshoot, and maintain desktops, laptops, workstations, printers, scanners, biometric devices, and other peripherals.
• Diagnose and resolve hardware, software, operating system, applicat...