IT Support Engineer

About Position: The IT Support Engineer will provide first-level and intermediate technical support to end users, ensuring timely resolution of application, desktop, laptop, and system-related issues. This role focuses on delivering high-quality customer service, effective incident management, and adherence to ITIL-based service management practices in a fast-paced, 24×7 support environment. Role: IT Support Engineer Location: Hyderabad Experience: 2 to 5 years Job Type: Full Time Employment What You'll Do: Provide end-user support for application, desktop, laptop, and basic system administration issues Diagnose, prioritize, troubleshoot, and resolve IT incidents and service requests via phone and email Perform initial triage and troubleshooting by following defined SOPs to identify root causes Escalate critical or high-priority incidents requiring urgent attention Track, document, and update all incidents and resolutions accurately in the ticketing system Take ownership of user issues...