IT Support Engineer (Mandarin Speaker)

The IT Support Engineer is responsible for providing on-site IT support to ensure smooth day-to-day business operations (BAU) for office users. This role involves troubleshooting end-user issues, supporting IT infrastructure and equipment, managing IT assets, coordinating with regional/global IT teams, and assisting with global project implementations.

Job Description :

• Provide first-level IT support for hardware, software, Microsoft 365, mobile devices, and user-related issues
• Troubleshoot and resolve incidents, service requests, and connectivity problems
• Support employee onboarding and offboarding, including device setup and collection

2. IT Asset & Equipment Management

• Manage IT assets, equipment inventory, mobile devices, and related records
• Coordinate procurement, maintenance, replacement, and disposal of IT equipment
• Provide basic support for printers, PBX systems, and office IT ...