Job Description
In order to provide support for the MAINSYS IT infrastructure and services, MAINSYS is looking for IT Support Engineers who will:
Implement, maintain, manage and monitor installed systems, infrastructure, software and hardware within our offices, our IT datacenters and on the Cloud
Troubleshoot technical issues and identify solutions to software and hardware issues and diagnostics
Manage multiple open cases / support tickets at once
Ensuring issues are fully closed off and communicated to internal clients
Provide accurate reporting, documentation, and technical knowledge
Support release of new applications and test new technology and applications
Aiding in shaping how IT supports the business as a whole via contributions to the service desk and the change management processes
Meeting SLA’s objectives including reaction and resolution times ...