IT Support Lead Capital Markets Ontario

Exciting opportunity as an IT Support Lead focusing on Capital Markets in Ontario. Provide critical deskside support and ensure operational excellence for business-critical users.

As the IT Support Lead, you will coordinate end-user support strategies and act as the local point of contact for management stakeholders. You will address complex IT issues, manage service performance, and lead initiatives, contributing to a high-quality support environment for users. Strong collaboration with technical teams is essential for success in this role.

Key Responsibilities: • Deliver advanced deskside and trading-floor support • Coordinate local project rollouts and support initiatives • Ensure compliance with IT documentation and standards • Identify recurring issues and recommend improvements • Facilitate smooth communication between local IT teams

Requirements: • 7-10 years of experience in IT support • Proven ability to manage escalations effectively • Strong knowle...