IT Support Level 1 Agent - Penang

Responsibilities

• Deliver technical support to customers, ensuring timely and accurate resolution of queries.
• Analyze and troubleshoot technical issues related to Life Science products and services.
• Communicate effectively with customers in Japanese to provide a seamless support experience.
• Document and maintain detailed records of customer interactions and resolutions.
• Collaborate with internal teams to elevate and resolve complex technical problems.
• Assist in creating and updating technical documentation and support materials.
• Provide feedback to improve products and services based on customer input.
• Ensure adherence to company protocols and customer service standards.

The Successful Applicant

A successful IT Support Level 1 Agent (Japanese Speaker) should have:

• Proficiency in Japanese, both written and spoken, to effectively assist Japanese-speaking cust...