IT Support Officer (IT Helpdesk| GOVT | 12 months contract)

Job Role: IT Support

Contract Duration: 12 months

Salary: up to $3340/month

Eligibility: Only Singaporeans

• Provide Level 1 support for users of the IT system/s, clarify and direct queries that require in-depth technical support to subject matter experts, track, and close queries in a timely manner.
• Provide assistance for User Account Management – guide users how to create / modify / delete user access.
• Provide assistance for User Account Review (UAR) – ensuring they conduct UAR on a timely manner.
• Provide basic onboarding of new division representatives for systems.
• Manage and coordinate with the system vendor for data requests
• Coordination of User Acceptance Testing prior to implementation of system enhancements/fixes.
• Support in other administrative duties which can include maintaining and updating of data.