IT Support Operations Specialist TRAINEE

Job Summary

Assist in providing support for applications related to the Clinical Diagnostics sector in Clinical Laboratories. The candidate should demonstrate good communication skills, as they will interact with different profiles, including help desk staff, technical specialists, commercial teams, and managers. The role is mainly focused on service desk software support tasks.

Key Accountabilities

•Assist in handling inquiries from colleagues and customers via phone and electronic channels.

•Support the use of internal systems and tools to manage incoming requests.

•Help maintain accurate records of customer interactions, inquiries, and actions taken.

•Learn to identify customer needs and contribute to achieving customer satisfaction.

•Assist in processing basic orders, forms, applications, and requests.

•Support the handling of customer issues by suggesting solutions and following up under supervi...