IT Support Representative

Overview

Position Overview We are seeking a Desktop & Enterprise Support Associate to join our IT team on a part-time basis in Barcelona, Spain. This role supports a globally distributed workforce while partnering closely with a US-based IT team to harmonize processes and extend existing applications and tools. The position focuses on delivering high-quality business partner support, ensuring effective ticket creation and management, and driving first-call resolution for desktop and end-user support issues arising from Barcelona based teams.

Responsibilities

Business Partner Support

• Serve as a trusted IT partner for employees and business teams in the Barcelona office and across EMEA.
• Provide high-touch, concierge-style support for executives and key business partners when required.
• Build strong relationships with internal stakeholders to understand their technology needs, extend global processes/tools and imp...