Location
New York
Job Type
Full-time
Posted
June 27, 2026
Job Description
Title: IT Support Specialist I
Location: Midtown
Org Unit: Service Desk Level 1
Work Days:
Weekly Hours: 35.00
Exemption Status: Non-Exempt
Salary Range: $33.30 - $37.69
*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices
**Position Summary**
Under direct supervision, delivers first tier phone support while acting as first point of escalation for client and staff issues. This role monitors and prioritizes the Service Desk phone line, e-mail message queues and automated request queue to ensure that all incidents and requests are resolved according to service level agreements and properly escalated when necessary.
**Job Responsibilities**
+ Resolves technical issues with operating systems, hardware, software and network connectivity. Escalates issues as needed.
+ Answers end-user technology questions and provides general informat...
Location: Midtown
Org Unit: Service Desk Level 1
Work Days:
Weekly Hours: 35.00
Exemption Status: Non-Exempt
Salary Range: $33.30 - $37.69
*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices
**Position Summary**
Under direct supervision, delivers first tier phone support while acting as first point of escalation for client and staff issues. This role monitors and prioritizes the Service Desk phone line, e-mail message queues and automated request queue to ensure that all incidents and requests are resolved according to service level agreements and properly escalated when necessary.
**Job Responsibilities**
+ Resolves technical issues with operating systems, hardware, software and network connectivity. Escalates issues as needed.
+ Answers end-user technology questions and provides general informat...
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