IT Support Specialist I

Description We are looking for an IT Support Specialist I to provide dependable technical assistance for end users in Sacramento, California. This Long-term Contract opportunity is ideal for someone with at least one year of experience supporting Windows-based environments and resolving day-to-day hardware, software, and access issues. The position focuses on delivering timely service, maintaining user productivity, and handling support requests with professionalism and accuracy.

Responsibilities:
• Respond to incoming service desk requests and document issues, actions taken, and resolutions in the ticketing system.
• Troubleshoot Windows 10 workstation problems, including software errors, login issues, and basic system performance concerns.
• Support user account access by assisting with password resets, permissions, and directory-related tasks within Active Directory.
• Provide first-level technical assistance for desktop, laptop, and peripheral issues to minimiz...