Job Description
Description
As an IT Support Specialist, you will:
You will respond to telephone calls and email messages from users requesting for assistance; log and keep records of customer/employee queries interpret problems and analyze possible causes of hardware and software failure
Identify computer hardware, software and telecommunications malfunction and take appropriate action to resolve these issues while ensuring data and system integrity.
As necessary, you will conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates.
You will assist in conducting user’s application testing during program implementation, migration, and system maintenance.
You will perform desktop system maintenance/upgrades including all desktop OS patches, and create/maintain documentation of instructional procedures (i.e. hardware/software installation) and/or knowledge-based tro...