IT Support Specialist (macOS)

We are looking for an IT Support Specialist based out of our Toronto office to support our macOS client platform deployment and staff onboarding in order to deliver a seamless and consistent employee experience. As a key member of the IT Infrastructure team, you will be working with a talented team of System Administrators that are responsible for supporting critical IT services.

Responsibilities

• Assist with new project rollouts that evolve our macOS and iOS client platform management infrastructure.
• Support the macOS client deployment workflows built with Apple Business Manager, Simple MDM and Munki for new and re-deployed devices.
• Provision cellular lines and iOS devices for end users.
• Support additional Tier 1 IT Infrastructure services as required (G Suite, Active Directory, SAML, Zendesk, Slack, Jump Cloud, O365 etc).
• Provide tier 1 technical support for our staff via the ticketing system and real time messaging...