IT Support Specialist

Piovan Group · Niles, Illinois, United States

Location

Niles

Job Type

Full-time

Posted

July 02, 2026

Job Description

Role
The IT Support Specialist provides exceptional support and ensures seamless operation of IT systems, networks, and devices across the organization. The role provides technical assistance and training to computer users, computer imaging and configuration, printer and network maintenance, and supports various SaaS applications. This position will report to the Director of Network Services and Cyber Security and is located in Niles, Illinois.
Duties and Responsibilities
Technical Support
Provide first-line technical assistance to employees, addressing issues related to hardware, software, and networks.
Diagnose and troubleshoot technical problems, including desktop, laptop, printer, and mobile device issues.
Respond promptly to tickets, ensuring resolution timelines are met.
Provide support for remote workers and travel to other sites for on-site support.
Workstation and...
        

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