IT Support Specialist

We are seeking an IT Support Specialist to provide technical assistance and support for internal users. This role involves troubleshooting hardware, software, and network issues, supporting IT infrastructure, and delivering timely resolution to ensure business continuity. The successful candidate will demonstrate strong problem-solving skills, effective communication, and a service-oriented mindset. Key Responsibilities 1. End User Support Provide technical support through onsite, phone, or remote channels Diagnose and resolve hardware, software, and network issues Install, configure, and upgrade end user systems and applications Manage and resolve incidents and service requests within agreed service levels 2. Hardware Support and Maintenance Perform troubleshooting and repair of end user devices and peripherals Conduct routine maintenance including upgrades and component replacements 3. Software Support Install, configure, and maintain software applications Troubleshoot operating syst...