IT Support Specialist

A global medical device leader, committed to innovation, operational excellence, and delivering high-quality support to internal stakeholders across the region.

The IT Support Specialist provides advanced technical support and maintenance for end-user computing environments, ensuring effective IT resource use and service delivery aligned with SLAs across Southeast Asia.

• Install, configure, maintain, and troubleshoot hardware, software, computers, printers, and peripheral devices to optimize IT resource utilization
• Deliver technical support for assigned applications, systems, databases, and IT services while meeting service level agreements (SLAs)
• Monitor and manage incoming support requests through ticketing systems, escalating urgent issues to appropriate teams promptly
• Provide phone support according to assigned rotation schedules to ensure continuous user assi...