I.t support technician

We’re looking for a Snr Tier 2 Remote Support Technician to join our Managed IT Services team, in office. This role suits a confident escalation engineer with strong MS, endpoint & networking fundamentals.
Key Skills:
MS Windows, Office & MS 365 (snr level)
Desktop & laptop hardware troubleshooting
Active directory (in‑prem), Mimecast, antivirus solutions
Entry‑level exposure to Azure AD, Group Policy & networking (WAN/LAN)
Experience with tools such as Atera, Sage, Acronis
Responsibilities:
Act as a Tier 2 escalation point
Resolve incidents within SLA using a service desk system
Produce clear SOPs and work instructions
Support users remotely with occasional onsite work
Requirements:
3-5 years IT support experience (MSP preferred)
Strong communication & documentation skills
Valid driver's license
Why Join COS - Part of the First Technology Group
Exposure to a wide variety of technologies and industries
Opportunities for skills devel...