IT Support Technician II

Responsibilities The IT Support Technician is responsible for providing in-person support for both regional office employees and local construction jobsite teams in Charlotte, NC and Greenville, SC. This role is the first point of contact for on-site technical issues that require hands-on assistance. Working closely with the IT Service Desk, and IT Field Service Technicians, this person will ensure efficient resolution of issues, delegating remote tasks to the Service Desk and handling on-site matters directly. The ideal candidate will be on the front lines of our commitment to exceptional service. Key Responsibilities: Primary Contact: Act as the first point of contact for employees seeking technical assistance in person, by phone, or via email. In-Person Support: Provide direct technical assistance in regional offices and on construction jobsites, focusing on issues that require on-site intervention. IT Liaison: Collaborate with the IT Service Desk to escalate and delegate remotely r...