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IT Support Technician

Nexus · London, England, United Kingdom

Location
London
Job Type
Contract
Posted
June 05, 2026

Job Description

Job Description

IT Support Technician


Purpose


The role of IT Support Technician will lead and manage all day-to-day ICT 2nd and 3rd line support activities for multiple schools as directed by the ICT Network Manager and/or ICT Schools Manager.


The Support Technician will liaise with Head Office and School staff, the IT Service Desk and other 3rd line support teams to identify, prioritise, own and resolve all IT support and service requests. 


Key Responsibilities

  • Provide 2nd and 3rd line support to UK staff, schools staff and students
  • Carry out routine maintenance of all computer hardware and network services to maintain agreed availability.
  • Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels.
  • Install and configure approved computer hardware and licensed software, following agreed policies and procedures...

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