Location
Remote
Job Type
Full-time
Posted
May 24, 2026
Job Description
Key Responsibilities
- Provide first‑ and second‑line technical support to internal users
- Diagnose and resolve hardware, software, and network‑related issues
- Install, configure, and maintain computers, peripherals, and standard applications
- Assist with user onboarding, offboarding, and access management
- Support the maintenance of IT systems, infrastructure, and equipment
- Escalate complex issues to the IT Manager or external providers where appropriate
- Maintain accurate documentation of incidents, requests, and IT assets
- Follow IT policies, security standards, and best practices
- Identify recurring issues and contribute to improved processes and solutions
Qualifications
- 3–5 years of relevant IT support experience, preferably within a high‑tech or technology‑driven environment
- Proven experience providing desktop, user, or technical support