IT Support Technician

Duties and Responsibilities

• Provide day-to-day IT support to employees, resolving hardware, software, network and access‑related issues promptly and professionally
• Set up, configure and maintain user devices including PCs, laptops, peripherals and mobile devices
• Assist with installation, configuration and maintenance of servers, network equipment and IT infrastructure under senior IT guidance
• Manage IT assets including allocation, tracking, maintenance and software licence updates within the ERP or asset management system
• Support IT procurement processes — ordering, receiving and documenting hardware and software purchases
• Maintain accurate IT records including user accounts, equipment registers and system documentation
• Troubleshoot and elevate technical issues effectively, keeping users informed throughout
• Contribute to maintaining IT standards, security practices and operational continuity