IT Support Technician (Tier 1 & Tier 2)

Job type: Full Time

Reports to: IT Operations Manager

Department: Technical Support

As an IT Support Technician at ML Systems Integrator, you will be responsible for delivering comprehensive technical support services across hardware, software, and network environments. This role combines both Tier 1 (first-line) and Tier 2 (advanced-level) responsibilities, requiring a proactive, technically strong, and client-focused individual capable of managing day-to-day issues and more complex escalations.

• Tier 1: Provide first-line support for scheduled and any ad hoc requests via onsite visits, email, phone, or remote access.
• Tier 1: Troubleshoot end-user issues related to IT infrastructure, including Windows/Mac systems, MS Office, and other standard applications.
• Tier 1: Maintain and repair hardware and peripheral devices such as printers, scanners, iPads, and audio...