IT support Technician

Salt · United Kingdom, England, United Kingdom

Location

United Kingdom

Job Type

Permanent

Posted

June 01, 2026

Job Description

IT Support Engineer
Role Overview
Provide user support via the service desk both remotely and in person.

Issue, repair, and arrange the return of IT equipment.

Maintain and support IT systems including Active Directory, Microsoft 365, and related platforms.

Monitor and test backups.

Manage IT onboarding for starters and offboarding for leavers across equipment and applications.
Responsibilities

Ticketing System
Resolve tickets within agreed SLAs.

Manage and prioritise the ticket queue.

Triage and escalate tickets to the appropriate IT resource.
Equipment
Issue IT equipment to new starters and arrange returns from leavers, updating tracking systems.

Build, configure, and arrange repair of IT equipment, including liaising with third-party vendors.

Maintain accurate stock le...
        

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