Location
vancouver
Job Type
Full-time
Posted
June 01, 2026
Job Description
Impact of the Role
In this role, you’ll resolve complex technical issues, ensuring our clients receive timely and effective solutions. You will manage escalated service requests and support key business technologies, playing a critical role in driving client success.
Position Details
- Department: Service Delivery
- Employment Type: Full Time
- Location: Vancouver, British Columbia
- Workplace type: Hybrid
What you will be doing
- Receive & respond to escalated service requests, incidents and change requests in a timely manner
- Maintain accountability to lower tier technical team members to assist with escalations that stretch beyond the tier 1 and/or tier 2 scope of support
- Train and educate VC3 clients on technical standards
- Troubleshoot and resolve issues with:
- Customer line‑of‑business (LOB...