It systems and helpdesk manager (telecoms)

Our client in the Telecoms Industry is looking to hire an IT Systems and Helpdesk Manager.

Role System infrastructure support SQL database support Reporting to customers and staff on issues and resolutions System support Maintain IT infrastructure of company and company's customers. Assist Sales staff with technical support in meetings and solutions. Responsibilities Look after company system infrastructure, servers, connectivity, integration support, etc. Help with trouble shooting database issues. Help with trouble shooting systems and providing feedback to development team. Help with testing of all systems and providing test results to developers. Ensure the company has proper redundancy for supporting of company solutions. Ensure the company follows all ISO policies and procedures. Create all policies and procedures for the company's ISO when needed. Document all testing results in a manner that is agreed on by all parties. Manage the company helpdesk and log hours for all...