It Technical Support Onsite (Xico)

Responsibilities

• Driving & Monitoring Queue for ticket closure all end user issues.
• Cognizant IT procured Laptops & Desktops Allocation/De-allocation based on Request allcoation and Deallocation and On-boarding portals.
• Cognizant provided Mobile Phones & SIM Cards - Allocation/De-allocation/Hardware Issues Call logging.
• Work on End point compliance (parameters AD/AV/MBAM/Avecto/SCCM/DLP) as per Cognizant IT baseline.
• Technical support for Cognizant imaged Desktops/Laptops and work on issues related to Hardware/Operating system.
• Intune Support on Mobile Devices.
• Location Video Conference-End User support & regular VC Check list.
• IT Assets & Accessories Allocations and updating in Service Now AMDB.
• Stock verification and updating in AMDB using PAV.
• Inventory Update - Asset Status in Allocation/De-allocation and addressing all Query from HAM team.
• Clearance approvals for assets re...