Italian-Speaking Helpdesk Support Specialist (Junior)

Location: Porto, Portugal (On-site)

Overview

We are seeking a motivated and tech-oriented Italian-Speaking Helpdesk Support Specialist to join our team in Porto. This is an excellent opportunity for junior professionals who are passionate about technology and customer support and are looking to start or develop their career in the IT sector.

As a Helpdesk Support Specialist, you will provide first-line technical support to users, helping them resolve IT-related issues while ensuring a high level of service quality and customer satisfaction.

Key Responsibilities

• Provide first-level technical support via phone, email, and ticketing systems in Italian.
• Diagnose and troubleshoot hardware, software, application, and connectivity issues.
• Assist users with account access, password resets, and system configuration requests.
• Log, track, and updat...