Italian technical Service Desk

Hello All, Greetings from ZettaMine Job Description – Italian technical Service Desk Location: Bengaluru Experience Required: 3–5 Years (Immediate Joiners) Proficient in handling both English and Italian Service Desk calls , with strong troubleshooting skills across Windows OS issues, Active Directory (user access, password, group management), SAP printers, VPN and network connectivity, email/M365 support, L1 end‑user troubleshooting, and ServiceNow, complemented by effective incident management and professional call‑handling procedures. Role: Technical Support – Technical Service Desk Required Communication Skills English and Italian Role Overview The ideal candidate must have hands-on experience resolving technical issues via phone, chat, and email in a service desk environment. Key Responsibilities – L1 Technical Support Handle all inbound calls, chats, and emails for the Service Desk. Manage tickets where L1 engineers require assistance. Handle basic L1 queries from end users. Corr...