Location
singapore
Job Type
Full-time
Posted
June 16, 2026
Job Description
Responsibilities
- Drive standardisation and continuous improvement of ITSM processes (Incident, Problem, Change, Request Management)
- Define, document and enforce best practices across global teams (Confluence)
- Lead Run governance forums and track service performance through KPIs and reporting
- Monitor production quality and drive improvements across Capital Markets support teams
- Develop and maintain reporting dashboards/tools (Excel, Power BI, Tableau)
- Coordinate Major Incidents and support crisis management across teams
- Oversee Business Continuity (BCP/DR), including DR coordination and annual exercises
- Lead Change Management activities, including CAB, emergency changes and reporting
- Ensure data quality and consistency across ITSM activities (incidents, requests, changes)
- Prepare and present operational insights to stakeholders and management
- Drive continuous improvement ...
Ready to Apply?
Submit your application for ITSM Analyst (Governance & Service Quality | Capital Markets) at GMP TECHNOLOGIES (S) PTE LTD
Apply Now