ITSM Analyst

Job Summary Type: Contract (6 months, with potential extension) About the Rol eWe are seeking an experienced Senior IT Service Management (ITSM) Analys t to support a global IT organization. This position will play a critical role in ensuring the efficient delivery of IT services, with a primary focus on Service Request Managemen t, Incident Managemen t, and continuous process improvement initiatives .The ideal candidate will bring strong knowledge of ITIL best practice s, hands-on experience with ServiceNo w and Jir a, and a passion for improving service delivery in a fast-paced enterprise environment. Key Responsibilities Manage and oversee IT service requests from intake through resolution. Ensure requests are properly categorized, prioritized, routed, and resolved according to established SLAs Utilize ServiceNow as the primary ITSM platform for ticket management, reporting, and workflow execution Leverage Jira to facilitate collaboration between Service Desk, support, and developme...